Return & Refund Policy

Effective Date: May 2026

Thank you for shopping at Zen by MEYATU. We want you to love your spiritual jewelry. If you are not fully satisfied with your purchase, we are here to help.

1. Eligibility for Returns

You may return unused, unworn, and undamaged items within 30 days of delivery for a full refund or exchange. All returned items must include the original packaging and tags.

2. Non-Returnable Items

The following items cannot be returned or exchanged:

• Personalized or custom-made jewelry
• Items marked as final sale
• Items that have been worn, altered, or damaged after delivery

3. How to Start a Return

To initiate a return, please contact our support team at [email protected] with your order number and reason for return. We will send you a return authorization and instructions.

4. Refund Process

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The refund will be issued to your original payment method. Shipping costs are non-refundable unless the item arrived damaged or defective.

5. Exchanges

If you would like to exchange an item for a different size or style, please contact us within 30 days of delivery. Exchanges are subject to product availability.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue. We will offer a replacement or full refund, including return shipping costs.

7. Contact Us

If you have any questions about our return and refund policy, please reach out to our customer support team at [email protected].