Return & Refund Policy

Last updated: October 2026

This policy applies to Zen by Meyatu jewelry purchased through zen.meyatu.net. Order-specific terms shown at checkout govern in the event of any conflict.

1. 30-Day Return Window

You may request a return within 30 days of delivery. Items must be unworn, undamaged, and in their original packaging, including the gift box and any cultural meaning cards. Made-to-order pieces are covered by this 30-day window on the same terms; personalised or custom-engraved items (where offered) are not returnable unless faulty.

2. Free Return Shipping

Return shipping is free on every return — including change-of-mind returns. Email us for an RMA and we will send a prepaid return label you can download and print, so there is no return postage to pay. Please use the label we provide: we cannot refund items lost in return transit.

3. How to Start a Return

Email [email protected] with your order number and the reason for the return. We reply within one business day with an RMA number and the address to send your return to. Please do not ship anything before you receive that RMA email — the correct return destination and any prepaid label are issued there.

Where to send it: our U.S. returns facility — Zen by Meyatu Returns, 24300 Nandina Ave, Moreno Valley, CA 92551, USA. Please wait for your RMA email before shipping, so your parcel can be matched to your order.

Where to send it: our U.S. returns facility — Zen by Meyatu Returns, 24300 Nandina Ave, Moreno Valley, CA 92551, USA. Please wait for your RMA email before shipping, so your parcel can be matched to your order.

Where to send it: our U.S. returns facility — Zen by Meyatu Returns, 24300 Nandina Ave, Moreno Valley, CA 92551, USA. Please wait for your RMA email before shipping, so your parcel can be matched to your order.

Where to send it: our U.S. returns facility — Zen by Meyatu Returns, 24300 Nandina Ave, Moreno Valley, CA 92551, USA. Please wait for your RMA email before shipping, so your parcel can be matched to your order.

Where to send it: our U.S. returns facility — Zen by Meyatu Returns, 24300 Nandina Ave, Moreno Valley, CA 92551, USA. Please wait for your RMA email before shipping, so your parcel can be matched to your order.

Where to send it: our U.S. returns facility — Zen by Meyatu Returns, 24300 Nandina Ave, Moreno Valley, CA 92551, USA. Please wait for your RMA email before shipping, so your parcel can be matched to your order.

Where to send it: our U.S. returns facility — Zen by Meyatu Returns, 24300 Nandina Ave, Moreno Valley, CA 92551, USA. Please wait for your RMA email before shipping, so your parcel can be matched to your order.

Where to send it: our U.S. returns facility — Zen by Meyatu Returns, 24300 Nandina Ave, Moreno Valley, CA 92551, USA. Please wait for your RMA email before shipping, so your parcel can be matched to your order.

Where to send it: our U.S. returns facility — Zen by Meyatu Returns, 24300 Nandina Ave, Moreno Valley, CA 92551, USA. Please wait for your RMA email before shipping, so your parcel can be matched to your order.

4. Refunds

Approved refunds are issued to your original payment method within 5 business days of our receiving and inspecting the returned item. We email you when the refund is issued; your bank may take a further 3–10 business days to post it.

5. 1-Year Craftsmanship Guarantee

We guarantee our craftsmanship for one year from the date of delivery against manufacturing defects (such as clasp or stringing failure under normal use). This guarantee does not cover normal wear, accidental damage, or loss. Contact us with photos and we will repair or replace the piece.

6. Contact

MEYATU LLC · 30 N Gould St Ste N, Sheridan, WY 82801, USA · [email protected] · +1 (307) 435-9070